pakrunmy Frequently Asked Questions

pakrunmy requires a government-issued photo ID — your Pakistani CNIC (Computerised National Identity Card) is the primary accepted document. You will also need to provide a proof of address dated within the last three months; a utility bill, bank statement from HBL, UBL, or Meezan Bank, or a government letter are all accepted. For higher withdrawal tiers, a selfie holding your CNIC may be requested. All documents are reviewed securely and never shared with third parties.

On the pakrunmy Login page, click the "Forgot Password?" link below the login form. Enter the email address associated with your account and we will send you a secure password reset link. The link expires after 30 minutes for security reasons. If you do not receive the email within a few minutes, check your spam folder. If you still cannot access your account, contact [email protected] with your registered email and CNIC details for manual verification.

No. pakrunmy strictly enforces a one-account-per-player policy. Each player is permitted exactly one registered account, verified against their CNIC. Creating duplicate accounts — whether to claim a welcome bonus multiple times or to circumvent a self-exclusion — is a direct breach of our Terms & Conditions. Any duplicate accounts discovered will be permanently closed, all balances forfeited, and the player may be permanently banned from the platform. Our system cross-references CNIC, device fingerprint, and IP data to detect duplicates automatically.

To permanently close your pakrunmy account, email [email protected] with the subject "Account Closure Request" from your registered email address. Include your full name and CNIC number for verification. Before closure is processed, any real-money balance in your account will be returned to your verified payment method. Bonus balances are forfeited on closure. Please note that if gambling-related distress is a factor in your decision, we strongly recommend activating self-exclusion rather than a simple account closure — self-exclusion provides stronger protection and prevents re-registration.

pakrunmy offers an extensive range of PSL cricket betting markets that go well beyond a simple match winner bet. Available markets include: match winner, top batsman, top bowler, total runs (over/under), first wicket method, highest opening partnership, man of the match, innings runs, and live in-play betting across all supported PSL fixtures. International cricket — Test matches, ODIs, and T20Is featuring Pakistan — is also covered with similar market depth. Markets open as soon as fixtures are confirmed and close at the scheduled start time.

Absolutely. pakrunmy is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply open pakrunmy in your mobile browser (Chrome, Safari, or any modern browser) and the site will automatically adapt to your screen size. All games — slots, live casino, and sports betting — are available on mobile. A stable internet connection via mobile data or Wi-Fi is recommended for live dealer games and live in-play sports betting to avoid disconnections.

Fortune Gems is one of the most popular slot titles on pakrunmy, particularly among players from Lahore and Faisalabad. The published RTP for Fortune Gems is available in the game's information panel, which you can access by clicking the (i) icon before or during gameplay. RTP figures represent the theoretical long-term return across millions of spins and do not guarantee any individual session outcome. We recommend always checking the RTP panel before playing any new title — pakrunmy displays this transparently for every game in our library.

Yes. pakrunmy's live casino section features real human dealers streaming in real time from professional studio environments. Available live dealer games include Live Baccarat, Live Roulette, Live Blackjack, Live Poker, and a number of game show-style titles. Live dealer games require a stable internet connection for the best experience. All live games are available 24/7 and use real cards and equipment — the same experience you would get in a physical casino, accessible directly from your home in Karachi, Islamabad, or anywhere across Pakistan.

The minimum age to register and play on pakrunmy is strictly 21 years old. This is a non-negotiable policy enforced through mandatory CNIC-based age verification during the KYC process. No deposits, bets, or gameplay are permitted until age verification is complete. If we discover that a player is under 21 at any point — even after registration — their account is immediately suspended, net deposits are returned, and all winnings are forfeited. If you are under 21, please do not attempt to register on pakrunmy. We take underage gambling extremely seriously.

Log in to your pakrunmy account, click your account avatar in the top right, and navigate to Account Settings > Responsible Gaming. From this panel you can set daily, weekly, or monthly deposit limits, loss limits, and session time limits. Limit reductions take effect immediately. Limit increases are subject to a mandatory 7-day cooling-off period — this friction is deliberate and designed to protect you from impulsive decisions. You can also enable Reality Check pop-ups that remind you of your session duration and net position at intervals you choose. All tools are free and available 24/7.

Self-exclusion is the strongest responsible gaming tool pakrunmy offers and takes effect immediately upon activation. Go to Account Settings > Responsible Gaming > Self-Exclusion, choose your exclusion duration (6 months, 1 year, 5 years, or permanent), and confirm. Your account is locked instantly — no further deposits, bets, or logins are possible. All marketing communications are suppressed automatically. For permanent self-exclusion, there is no reversal process. If you cannot access your account, email [email protected] with subject "Self-Exclusion Request" and our team will action it within one hour, any time of day. For more detail, visit our Responsible Gaming page.

pakrunmy uses industry-standard 256-bit SSL encryption on all data transmissions between your device and our servers. Your CNIC, bank details, and payment information are stored in encrypted form and are never shared with third parties except where required by our licensing authority for compliance purposes. We do not sell player data to marketing companies. Two-factor authentication (2FA) is available and strongly recommended for all accounts. For full details on how we collect, store, and use your data, please review our Privacy Policy.